UI Design Engineer
Overview:
Speech represents the next great leap forward in control of automated systems. As an Associate User Interface Designer, you will be contributing to the experience for tens of thousands of callers each day, by making this new medium comfortable and intuitive, while addressing client and caller expectations for a human-like dialog that are exacting and far-ranging, but which are often held subconsciously. You will work on a team of colleagues and client experts to caller needs against client goals. You will validate functionality, design callflow, script dialog, define grammars, and direct voice talent to exacting levels of detail in order to realize applications that “get the job done” with a minimum of fuss while nevertheless displaying flair and personality. You will need to move quickly and easily from one engagement to the next, and be comfortable multi-tasking. Your successes will be measured both by business targets you reach or surpass and the positive impression your designs leave in the minds of callers.
Responsibilities:
Contribute to effective speech user interface designs including call flow, dialogs, and prompts to accomplish the requirements
Assist in implementing these designs, including interacting with design leaders and developers, directing voice talents, and performing usability tests
Analyze performance of the user interface in the field and recommend specific changes to improve caller satisfaction and transaction completion.
Qualifications:
Native-level English fluency, both written and spoken
BS or equivalent experience in human factors engineering, product interface design, cognitive science, experimental psychology, software design, or a similar degree
Experience in usability testing
Strong presentation skills
Creativity and a sense of fun
Be able to work with a minimum amount of direct supervision
Strong Microsoft Windows skills, including MS Office
UI Design Engineer
Job ID 1799
Position Type Full-Time Employee
Company Name Nuance Communications
Location New York, NY
Salary Unspecified
Experience 2-5 Years Experience
Tags: business targets, caller, Client, design, english fluency, experience, human factors engineering, Interface, New York, NY, product interface, psychology software, Speech, usability tests, User, user interface designer