Sears Holdings Corporation is the nation’s third largest broadline retailer, with approximately $55 billion in annual revenues, and with approximately 3,800 full-line and specialty retail stores in the United States and Canada. Formed in March 2005 from the merger of Sears and Kmart, Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, home electronics and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands’ End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has Martha Stewart Everyday products, which are offered exclusively in the U.S. by Kmart and in Canada by Sears Canada. The company is the nation’s largest provider of home services, with more than 14 million service calls made annually. For more information, visit Sears Holdings’ website at http://www.searsholdings.com.
Sears Holdings Corporation is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers’ trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.
Job Summary
The Operations Manager is accountable for managing operational issues across multiple retail formats as it pertains to the Home Appliances category. The position is responsible for store communication, business execution, and is the liason between store operations and store planning. In addition, this individual will provide oversight on business-specific store operation issues to ensure all retail formats receive relevant communications that are clear, concise and actionable. This position reports directly to the Director of Merchandise and Operations for Home Appliances. This associate will work closely with business leadership, buying teams, promotional planning teams, business finance members, store operations teams, product services and key vendors to significantly improve the profitability and maximize shareholder value.
Responsibilities/Skills/Experience Requirements
-Serves as a SPOC for Sears, Kmart and Sears Essentials formats in all matters pertaining to Store Operations
-Coordinates and reviews all business-specific communication for quality and content to ensure integrated, relevant and appropriate direction to stores
-Coordinates with Store Operations on returns, allowances and asset protection
-Reviews shortages by division, by store annually with Asset Protection and makes recommendations for improvement
-Works to accurately forecast rebate expense and overall viability of promotional calendars
-Assists in negotiations with Citi group to ensure proper dollars are allocated from Citi to support promotional calendar
-Works with Buying Teams, Finance, and Vendors to ensure all subsidy components are properly monitored and all dollars due Sears are collected
-Assists in the SSI process to ensure all aspects of the SSI are completed in a timely manner and all components are properly reviewed
-Coordinates with Buying/Inventory teams in establishing and managing a productive TIHT program
-Develops a Floor Sample Check sheet process that can be utilized across all formats
-Partners with the Department of Energy to develop meaningful Energy Star programs
-Works with Buying/Inventory teams to productively manage out of carton inventories, L status goods, and 991 tables
-Manages all aspects of the Aces program and the Competitive Intelligence binder
-Establishes a working relationship with PRS to better represent all business formats and to serve as a point of reference on service related issues and expenses
-Bachelor’s degree from a four year college or university; or four years related experience and/ or training, or equivalent combination of education and experience
-5 – 7 years related operational experience, 6 – 8 years with a mix of buying and store responsibilities
-Strong understanding of buying, assorting, placement and operational processes
-Retail store experience and strong understanding of retail”related selling and/or retail operating environment
-Ability to influence and get work done through others who are not direct reports
-Capable of interfacing and influencing people at all levels
-Buying and store experience
-Ability to develop short term plans that easily translate into long term solutions and/or cohesive strategies
-System Literate – SPRS, SignRiter, Excel, Power-Point, Word, FLS Retail Internet, Workbench
Operations Manager: Home Appliances
Job ID 29807BR
Position Type Full-Time Employee
Company Name Sears Holdings Corporation
Location Hoffman Estates, IL
Salary Unspecified
Experience 2-5 Years Experience