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Please apply online at http://www.hosting.com/aboutus/careers/ Basic Description: Technical Service Representatives are the front line support staff for our customers.

TSRs are responsible for answering general questions and troubleshooting basic technical support issues, some of which can be performed by the customer through the control panel.

TSRs will have the most verbal contact with customers and will be the voice that our customers will associate with Hosting.com. It is important that TSRs maintain a friendly and courteous personality while at the same time keep phone calls as short in length as possible.

It is important that TSRs also create complete comprehensive phone tickets that are easily understood.

The tickets TSRs create are the road map for the rest of support.

When not on the phone or in a chat, TSRs will work the Support queue (and others as assigned) to resolve technical issues, or document the need for escalation.

Responsibilities: · Create comprehensive tickets documenting client issues · Assist clients in resolving client side issues; when issue can not be resolved by TSR, escalate the issue to a senior support staff member · Maintain excellent phone/email/live chat rapport with customers while gathering concise information and limiting overall call time · Maintain knowledge of all proprietary tools and systems to ensure proper handing of customer issues · Adeptly utilize resources both within and outside Hosting.com to resolve issues · Assist clients with the following technical tasks: o Setting permissions o Resetting passwords (FTP, FrontPage, Email, Stats, SQL) o Client side email configuration o Client side FTP configuration o FrontPage extensions o Control Panel o Domain and Hosting Renewals o DNS transfer o Registrar transfer o Domain name pointer o New Domain name registration o Setting up new accounts · Work all other queues as assigned · Assist in other tasks as assigned Qualifications / Required Skills: · Excellent verbal and written communication skills · Strong interpersonal skills · Strong organizational skills · Knowledge of all proprietary tools (for example, the Billing Program, Control Panel, CFaRT) · Excellent customer service focus

Technical Support Representative: Hostmysite.com
Company: Hostmysite.com
Relevant Work Experience: 1-2 Years Experience
Education Level: High School
Job Status: Full-Time, Employee
Salary: Starting at $35,000 per year

Evergreen Solar at Devens has an immediate opportunity for a Site Supervisor on night shift in Panel Fab. The key function of this role is to maintain a safe, workable environment for production operations while overseeing processes and reaching production goals.

Specific responsibilities include: Plan and execute the production schedule and monitor Production Operator’s performance within Panel Fab.Supervise the quality of panel production, while striving for daily targets.

Meet or exceed planned output, yield, uptime and retention goals.

Communicate all relative shift activity to Group Leads to inform them of changes to equipment, processes and materials/supplies.

Ensure the safety of employees through training and safety workplace development.

Troubleshoot equipment and alert maintenance of problems with equipment.

Manage and plan cross training of employees to ensure a lower occurrence of overtime and higher employee output.

Develop team to maximize productivity and provide daily supervision of the production staff.

Conduct performance appraisals and communicate information to senior management.

Manage weekly timecards for pay purposes and Paid Time Off (PTO) balances.The successful candidate will have the following: Associates Science degree preferred in manufacturing sciences or business management.

5-10 years of high-tech manufacturing supervisory experience required.

Excellent written and verbal communication skills.

Must have extensive experience with basic computer operations and programs such as Microsoft Office (Outlook, Word, Excel), WIP Tracking, MES or other data tracking systems.

Chart/graph creation and editing skills; along with timecard reporting systems also required.

SAP knowledge a plus.

Strong decision-making and troubleshooting skills and methods are essential.

Ability to work independently and creatively.

Physical demands may include some heavy lifting and prolonged standing.If you desire to make a difference and are looking for a unique and challenging career opportunity with a rapidly growing company in the technology / renewable energy industry, apply online below for immediate consideration.

If interested, please apply online at http://track.

tmpservice.com/ApplyClick.aspx?id=880029-1789-1672

Production Supervisor-Night Shift Job in Devens 01434, Massachusetts US