Chinese Dialect Bilingual Customer Service â Work from home â Online Job in Chicago 60827, Illinois US
Wednesday, October 13th, 2010In our predominately English first customer service and call center world, its a great personalized customer service for our clients to have a Chinese conversation, communicating in a language you are both comfortable in. Be a part of our work from home team using your bilingual fluency in the Chinese language whether it be Modern Standard Chinese, Hong Kong Guangzhou dialects as well as your fluency in English.
Alpine Access is changing the customer service and call center job experience by providing online customer service working from home.
In this job from home as a customer care professional you are not responsible for sales or collections, but helping individuals with their full service financial services and banking questions.
You are the manager of your clients questions, not just another customer service rep.Consider when youve called your banking or credit card company.
You hated having to repeat information or hang up more upset than when you called.
Join our at home job team and end the customer service frustration by being an online customer support rep for our financial service client.
Youll be providing remarkable customer service responding to client inquiries over a broad range of topics, from checking accounts to mortgages.
Youll courteously and professionally resolve client concerns with a Chinese conversation, whether that is in Standard Chinese Mandarin or Canton dialects, in this call center job from home.
Youll also have an opportunity to translate documents and work with team members to bridge cultural and language differences.
Responsibilities· Blend your understanding of financial services with professional customer service to achieve superior customer satisfaction· Excellent listening & communication skills creating empathy & trust with the customer· Adapt to change while maintaining attention to detail & organization· Computer literate & skilled navigating through multiple screens · Excellent verbal and written communication skills including grammar and voice quality ino Modern Standard Chinese (Mandarin, Pinyin, Putonghua, Guoyu, Huayu)o Standard Cantonese (Hong Kong Guangzhou, Taishanese, Yue)o English· Self-sufficient and dependableEven though you are working from your home, you arent alone.
Imagine working with 20 other colleagues on your shift while being in the comfort of your own environment.
With our technology, you connect with team members, mentors and team leaders giving you support and guidance real time just like walking down the hall to solve a problem with a colleague.Job RequirementsAlpine Access Customer Service professionals have a wide variety of past career successes careers in sales, retail, management, administrative assistant, help desk support, call centers even retirement and parenthood.
Yet they share a common passion a high level of motivation and satisfaction from solving others problems.
· Technology and multitasking are second nature, you can type into a search engine, read the results that are in English while engaging the caller in conversation in English, Mandarin or Cantonese· Must be 18 years of age & legally able to work in the United States for any employer· Previous call center or customer service experience · High School Diploma or GED · You must be able to pass background screening including a credit check and Cantonese / English / Mandarin fluency evaluation· Must have a desktop PC running 32 bit Windows XP, Windows Vista or Windows 7 with a minimum 1 GHz as well as other straight forward technology requirements, like USB ports, antivirus software and a sound card (dont worry if you dont know well check that for you when you apply) (Sorry 64 bit desktops and laptops cannot be configured at this time with our client interface)· Youll have a choice of multiple shifts to choose from, some that include a single or both weekend days and some that are strictly weekdays.
BenefitsAs an Alpine Access customer care professional, you are an employee with support and benefits· Training paid at your states minimum wage that doesnt stop once you start· Bilingual production hours paid at $10.
50/hr plus you are eligible for bonuses based on your activity and you are paid for your log in time now thats a great commute!· Eligible for medical, dental & vision healthcare plans & a matching 401K retirement planAlpine Access is an Equal Opportunity EmployerCome join our team and find your way home! Apply Now!You must reside in one of these States to join the Alpine Access team: AL, AR, AZ, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MI, MN, MO, NE, NV, NJ, NY, NC, OK, PA, SC, SD, TN, TX, UT, VA, WI, WY.Apply today and be part of an exciting team of Customer Service professionals at Alpine Access.
Click here to apply: https://admissions.alpineaccessu.com/admissions/referral/MON08 /