SEA_Regional Technical Trainer- Atlanta Job in Atlanta 30301, Georgia US
Saturday, November 27th, 2010Position Summary Responsibilities will include course development and delivery of technical service training to Samsung’s network of service technicians for CE, HA and IT products and training for Key Dealer Installers and Call Center reps.
Other responsibilities include researching and developing technical training materials including lesson plans, technical guides, database content / maintenance and training presentations.
This position is responsible for the delivery of training using on-line technology, mobile training center and traditional classroom style seminars to Samsung’s service network.
Additional duties will include accounting for location training samples / equipment, maintaining training schedule and weekly reporting on all remote training location activities.
The candidate must be able to work with all aspects of CE, HA and IT products including understanding sourcing, hook-up, networking and software applications.
Common Essential Duties & Resp.
* Performs online, mobile and traditional live technical training to service centers and call centers in-house as well as remote locations.
* Attend overseas training sessions at manufacturing facilities within SAMSUNG.
* Travel to various locations within North America to provide hands on, on-site training to the authorized sales, installation and service network reps.
* Development of course materials including lesson plans, technical guides and training presentations.
* Review and update all training material provided by the factory through NPASS.
* Report generation – Related to training and regional training center activities * Database uploading and maintenance – PlusOne / STELS * Auditing of regional training center samples and equipment.
* Scheduling Necessary Skills / Attributes * BS/BA degree in electronics engineering, HVAC, Computer Science or tech school grad with 10 years industry experience, with a focus on technical training * 5 – 7 years of experience in developing training material and content.
* 7-10 years of experience in the CE, HA or IT technical field.
* Expert in training course development, Flash application development, Adobe Captivate development.
DVD/Video creation and web material development.
* Microsoft Office program.
Proficiency in Outlook, PowerPoint, Excel and Word a must.
* Computer proficiency (software and networking) * Excellent presentation, interpersonal, and communication skills * Technical writing and circuit analysis skills * Ability to travel approximately 25% – 50% of the time; potential for international travel To Apply for this position, please CLICK HERE
SEA_Regional Technical Trainer- Atlanta Job in Atlanta 30301, Georgia US