Job Description: Affiliated Computer Services, Inc. (ACS) is expertise in action™.
We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries.
We provide business process outsourcing and information technology solutions to world-class commercial and government clients.
Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
May perform one or more of the following: · Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or systems outages.
· Processing of daily client administrative work· Create complex reports to meet client and internal needs.
· Assist in the definition, development and maintenance of project and system requirements, technical specifications, and test plans.
· Manage the production calendar.
· Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures; also identify and assist in the execution of process improvements.
· May be responsible for Case management of participant escalations from the Contact Center to ensure timely closure.
· Work with other internal groups to prepare test plans to support technical infrastructure testing, data interfaces in/out of the system, employee communications, employee tools (IVR, web, account inquiry screens and/or PeopleSoft), and client reporting.
· Supervise daily activities of team members and provide performance feedback to senior management.
· Develop working relationships with the client, third party vendors and/or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.
·· Execute client’s inbound and outbound payroll, coordinating with offshore resources as needed.
· Execute and validate daily valuation, including preparation of transactions, input of unit values, resolution of edit errors, accounting, funding transmissions, payment transmissions and trade verification.
· Produce participant account balance statements, usually with a quarterly frequency.
· Use mainframe based tools (QuikJob, Report Writer, ATAC Utilities, GMT) and PC based tools (SQL, MS Office) to produce client reports.
· Heavy client interface, usually on routine matters, through e-mail, telephone and Client Center.
· Coordinate with other functional internal groups including: Technology, Reconciliation’s, Service Center, Offshore, Fulfillment, Buck and the Center of Excellence.
· Resolve PASSes within client Service Level Agreement.
· Able to create technical specifications for non-recurring, ad hoc client requests Attend both client and internal meetings.
Education & ExperienceBS/BA degree required.
3 years preferred in DC administrationACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations [at] acs- [dot] Job Experience: · Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or systems outages.
· Processing of daily client administrative work· Create complex reports to meet client and internal needs.
· Assist in the definition, development and maintenance of project and system requirements, technical specifications, and test plans.
· Manage the production calendar.
· Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures; also identify and assist in the execution of process improvements.
· May be responsible for Case management of participant escalations from the Contact Center to ensure timely closure.
· Work with other internal groups to prepare test plans to support technical infrastructure testing, data interfaces in/out of the system, employee communications, employee tools (IVR, web, account inquiry screens and/or PeopleSoft), and client reporting.
· Supervise daily activities of team members and provide performance feedback to senior management.
· Develop working relationships with the client, third party vendors and/or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.
· · Execute client's inbound and outbound payroll, coordinating with offshore resources as needed.
· Execute and validate daily valuation, including preparation of transactions, input of unit values, resolution of edit errors, accounting, funding transmissions, payment transmissions and trade verification.
· Produce participant account balance statements, usually with a quarterly frequency.
· Use mainframe based tools (QuikJob, Report Writer, ATAC Utilities, GMT) and PC based tools (SQL, MS Office) to produce client reports.
· Heavy client interface, usually on routine matters, through e-mail, telephone and Client Center.
· Coordinate with other functional internal groups including: Technology, Reconciliation’s, Service Center, Offshore, Fulfillment, Buck and the Center of Excellence.
· Resolve PASSes within client Service Level Agreement.
· Able to create technical specifications for non-recurring, ad hoc client requests Attend both client and internal meetings.
Education & ExperienceBS/BA degree required.
3 yearsExpected Travel Time: None
DC Analyst Job in Little Falls 07424, New Jersey US