Desktop Support Technician Job in Austin 78728, Texas US
About Harte-Hanks: Harte-Hanks® is a worldwide, direct and targeted marketing company that provides direct marketing services and shopper advertising opportunities to local, regional, national and international consumer and business-to-business marketers.
Harte-Hanks Direct Marketing improves return on its clients’ marketing investment by increasing their prospect and customer value through solutions and services organized around five groupings of integrated activities: Information (data collection/management) Opportunity (data access/utilization) Insight (data analysis/interpretation) Engagement (program and campaign creation and development) Interaction (program execution).
Position Summary: Provide extensive support to our internal clients specific to desktop hardware and operating systems.
Assist the Help desk in the resolution of major PC support issues.
Project related work as it is assigned.
Essential Functions and Responsibilities: Ensure the functionality of all of the desktopsEnsure the proper deployment of all of our networking components and clientsComplete all assigned projects on or ahead of scheduleAssist with the help desk process creation as neededOther duties as assigned which are inherent to the position of Desktop Support Technician Required Experience, Skills and Education: 2 year degree in CS\CE or equivalent experienceMinimum of 2 years industry experienceDesire and ability to be a team player focused on advancing the goals of the overall teamStrong analytical, problem solving thinking skills and ability to work in remote environmentsHigh degree of personal motivation Strong organizational skills and Strong customer-service orientationExperience with software imaging tools, automation tools and antivirus applicationsDemonstrated proficiency in troubleshooting issues with all forms of PC, laptopsDemonstrated proficiency with all Microsoft Windows and MAC OS platforms Demonstrated proficiency at assembling computers from standard componentsAbility to communicate effectively with technical and non-technical teamsProficient with Microsoft Office applications (VISIO, Project, Word, PowerPoint & Excel)Strong troubleshooting skills & experience troubleshooting a broad variety of systems problemsSolid understanding of TCP/IP including troubleshooting techniques, routing, and wireless networks Desired Experience: Experience in marketing and IT services business operationsExperience with IT security best practices and technologiesExperience with Lotus Notes and Microsoft OutlookExperience with System Center Configuration Manager and Symantec GhostMCDST and A+ certification a plus Compensation and Benefits: Harte-Hanks offers attractive compensation plans along with a comprehensive benefits offering including: Medical, Dental, Life, PTO, 401k, Flexible Spending Accounts, Disability, Educational Assistance and Employee Referral Bonus plans.
Harte-Hanks is respected as an employer of choice due to our numerous career opportunities, our highly talented team members, our world-class reputation, and our impressive client portfolio.
If the fit is right, consider bringing your talents to our team! Note: The information listed above is intended to describe the general nature and level of this position.
Essential functions and responsibilities may change as business needs require.
Harte-Hanks is an EEO/AA Employer
Desktop Support Technician Job in Austin 78728, Texas US
Tags: Austin, business marketers, desktop, direct marketing services, experience, Hanks, harte hanks, insight data, interaction program, MAC OS, marketing, personal motivation, Position, proper deployment, Support, team, Texas