Operations Supervisor
Position Purpose and Objectives
Supervise branch operations in accordance with standard operation procedures with primary focus on the teller line.
Major Duties and Essential Functions
1. To use Service Standards in every work-related encounter.
2. Maintain Operations in the Branch
- Order branch cash
- Oversee vault, TCD, branch balancing
- Ensure maximum uptime on ATM’s: Stocking supplies and cash, performing or requesting maintenance as needed.
- Processing return items and proof adjustments
- Delegate and monitor completion of duties for: captured ATM cards, check ordering, payroll processing, stop payments and address changes.
- Approve transactions within authority: check cashing, immediate credit, waiving of fees.
- Assist members for issue resolution.
- Track and research out of balance issues.
- Monitor workflow to provide maximum line coverage.
3. Maintain Member Service Staff
- Conduct interviews, set schedules, and conduct performance reviews.
- Train and develop employee skills through observation, feedback and example.
- Ensure service standards are being used in every member encounter.
- Maintain timecards for vacation and sick usage.
- Maintain high level of employee morale.
4. Maintain Cross Selling functions
- Motivate employees and promote cross selling of all credit union products and services.
- Work with Branch Service Manager to establish quarterly in-house sales incentives.
- Establish monthly referral goals.
Maintain sales logs.
5. Maintain Security Compliance
- Complete monthly audit certifications.
- Routinely check security devices, camera and film.
- Conduct quarterly safety and security meetings for employees.
Positions directly supervised.
Member Service Representative 1,2,3
Specific knowledge, skills, and abilities required for this position.
Effective supervisory skills.
Education
High School Diploma or equivalent.
Experience
Minimum three years operations experience in a financial institution.
Would an equivalent combination of the above marked education and experience also be acceptable? Yes
Certificates, licenses, etc. required for this position
College level courses in business or related field.
Operations Supervisor
Position Type Full-Time Employee
Company Name Arrowhead Credit Union
Location Big Bear, CA
Salary Unspecified
Experience 2-5 Years Experience